Shipping Policy – leveltshirts.co.uk

Order Processing Once your order is placed and payment is successfully authorised, we process it within 1–2 business days (Monday to Friday, excluding UK bank holidays). In-stock items are usually dispatched the same or next business day. During busy periods (e.g., sales or holidays), processing may take up to 3 business days. We'll email you a confirmation once your order ships.

Shipping Methods and Delivery Times We ship UK-wide using trusted carriers such as Royal Mail, Evri, DPD, or UPS, depending on order size, weight, and your location. Delivery estimates start from the dispatch date:

• Standard UK Delivery — 2–4 business days (most areas).
• Express UK Delivery (optional upgrade at checkout) — 1–2 business days.
• International Delivery (EU and select worldwide) — 4–10 business days, depending on destination and customs.

These are estimated times only and not guaranteed, as delays can occur due to carrier issues, weather, or peak seasons. Remote or rural areas (e.g., Scottish Highlands, islands) may take longer.

Shipping Costs We aim to keep delivery fair and transparent for our middle and premium customers:

• Free standard shipping on orders over £400
• Standard UK shipping: £4.95 for orders below the free threshold.
• Express UK shipping: £7.95)
• International shipping: Calculated at checkout based on destination and order weight.

All prices include VAT where applicable. No hidden fees.

Shipping Notification and Tracking You'll receive an email with tracking details as soon as your order dispatches. Use the provided link to monitor progress. Most deliveries are left in a safe place or with a neighbour if you're not home (signature may be required for higher-value orders). If you need specific instructions (e.g., leave in porch, with concierge), add them at checkout or contact us promptly.

Delivery to Business or Residential Addresses We ship to both residential and business addresses. No loading dock or special access is required for our parcels.

Inspecting Your Order Please check your package upon arrival for any visible damage or issues. If something is wrong (e.g., damaged item or shortage), contact us within 7 days with photos and details so we can resolve it quickly. We're not responsible for transit damage once signed for or left safely, but we'll assist with claims where possible.

What If There's an Issue?

• Damaged or Faulty Items — Report within 7 days; we'll arrange collection/replacement/refund per our Returns Policy.
• Lost or Delayed Packages — Contact us if tracking shows no update beyond estimated delivery. We'll liaise with the carrier.
• Refused or Undeliverable Orders — You may be charged return shipping and restocking fees.

Custom or Made-to-Order Items If your order includes personalised or custom T-shirts, lead times may be longer (e.g., 5–10 business days for production). We'll confirm timelines at checkout or via email.

Important Notes

• We cannot guarantee specific delivery dates or times.
• For time-sensitive orders, choose express shipping and order early.
• We're not liable for delays beyond our control (e.g., carrier strikes, customs for international orders).

For any questions, contact our Customer Service team at leveltshirtsuk@gmail.com or via the contact form. We're here to help ensure your Levelt experience is seamless.