Thank you for shopping with us. This Shipping Policy outlines how and when you will receive your order, customization options, shipping charges, and related details specific to our services in the United Kingdom.

 

1. Delivery Timelines

We are proud to offer our services across the United Kingdom. Our standard delivery time is 7 business days from the date of dispatch. Please note, this does not include production time for customized items.

Production Time

All products, including customized shirts, go through a production period of 3 to 5 business days. After production is complete, your order is dispatched for delivery.

• Standard Production: 3–5 business days

• Shipping Time (Post-Production): 7 business days

We aim to meet these timelines consistently; however, in rare cases (such as public holidays or high-demand periods), delivery might be slightly delayed.

 

2. Customization Services

We offer free customization on all shirts. Whether you want a specific print, embroidery, size adjustment, or any other personalized request, we are happy to accommodate your needs.

How to Request Customization

There are two simple ways to submit your customization requests:

1. During Checkout: Use the “Note” section to clearly describe your requirements.

2. After Order Placement: Contact us directly through:

   • Email: leveltshirtsuk@gmail.com

   • Any other communication channel listed on our website

Our team will confirm your request and ensure your product is tailored to your exact preferences before production begins.

Please be aware that customized items may slightly extend production time, depending on the complexity of your request.

 

3. Order Tracking and Communication

We believe in maintaining transparent and timely communication with our customers. Once your order is placed, you will receive a confirmation email. If you wish to get an update on your order at any time, feel free to reach out to us:

• Via Email: leveltshirtsuk@gmail.com

Our customer support team is available to assist you with any inquiries regarding your order status, estimated delivery time, or customization queries.

 

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, order weight, and size. This ensures fair and transparent pricing tailored to each customer’s location and order details.

We occasionally offer free or discounted shipping promotions, so be sure to check our homepage or subscribe to our newsletter for the latest updates.

 

5. Payment Methods

We offer multiple secure payment methods to make your shopping experience smooth and flexible. You can send your payment through:

• Wise (TransferWise)

• PayPal

• Direct Bank Transfer

All transactions are processed securely, and we ensure your personal and financial information is protected at all times.

Please make sure to complete your payment promptly to avoid delays in order processing or dispatch.

 

6. Shipping Policy for Legal Compliance in the UK

In compliance with UK e-commerce laws and business standards, we ensure the following:

• Consumer Rights: As a customer, you are protected under the Consumer Rights Act 2015. This includes the right to receive goods that are as described, fit for purpose, and of satisfactory quality.

• Cooling-off Period: Under the Consumer Contracts Regulations, you have 14 days from the date of receiving your goods to request a return for non-customized items. However, customized products are non-refundable unless they are faulty or not as described.

• Transparent Pricing: All prices, including product costs and shipping fees, are displayed transparently at checkout.

• Contact Information: Our business contact details, including company address, email, and phone/WhatsApp number, are clearly listed on our website.

• Delivery Obligations: We are committed to delivering your goods within the agreed timeframe. If a delay occurs beyond what was promised, you have the right to cancel the order and request a full refund.

 

7. Delays and Exceptions

While we strive to deliver all products on time, unforeseen circumstances such as postal service disruptions, severe weather, or supplier delays may occasionally cause issues. If any such delay affects your order, we will inform you immediately and offer appropriate solutions.

 

8. International Shipping

Currently, our shipping services are focused on the United Kingdom. If you're located outside the UK and interested in our products, please contact us directly. We may be able to arrange international shipping on a case-by-case basis.

 

9. Contact Us

If you have any questions regarding shipping, customization, or payment, please don’t hesitate to reach out to our customer service team:

• Email: leveltshirtsuk@gmail.com

We appreciate your trust in us and look forward to delivering your perfect shirt—just the way you want it.